Joined Q as 2nd employee (now 700+ nationally) and established all customer experience and operations processes to scale Q to manage over $1,000,000 monthly recurring revenue.
Onboarded and managed first 100 clients and grew team to 5 account managers, overseeing MRR growth of 10x in 1st year.
Led user experience research and synthesized results for development of customer-facing products and account management tools.
Promoted to Expansion Launch Manager to set up operations for Chicago and San Francisco offices.
Served as interim Chicago General Manager, staffing and managing team and city-wide operations, and retained $500K ARR.
Developed community strategy to facilitate customer development and advocacy on a broad level, as well as among Q’s local communities across all cities.
Built event management infrastructure for all Q markets and created playbook enabling local teams to self-manage their events.
Managed all aspects of national lead-generation marketing campaigns involving marketing, social media, design and physical operations within each market, bringing in 2,600 leads with a net potential MRR of $3,000,000.
Formed campaign partnerships with 15 strategic partners such as Delta Airlines, Poppin, and Envoy, bringing in $25,000 in sponsorship revenue and closing $185,000 MRR.